30-Day Return Guarantee
You may return unused products within 30 days of delivery if they're in original packaging and resalable condition. A valid proof of purchase is required. Items must be packed securely to avoid damage in transit.
Return Fees
Customers are responsible for return shipping. A 15–20% restocking fee may be applied, depending on the product category.
Note: Assembled items such as outdoor swing sets and installed arcade units may not be eligible for return.
How to Start a Return
Please email us at hte@playtopiaonline.com with your order number and the reason for your return. Our team will guide you through the process.